This was my favorite quote from the book:
But when you're in food service, you understand that sometimes you're making up for people in your customers' lives who haven't been too nice. A lonely old woman at the counter just lights up when I smile at her; a tired mother with a screaming baby squeezes my hand when I clean up the mess her other child spilled.(Hint: It doesn't take much to make that difference.)
You know what I like most about waitressing? When I'm doing it, I'm not thinking that much about myself. I'm thinking about other people. I'm learning again and again what it takes to make a difference in people's lives. (p.144)
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